It’s been months of uncertainty and upheaval. Across the nation, businesses are trying to get back on track even though the unprecedented COVID-19 outbreak is not yet over. What’s the new normal going to look like? Here are two important ways that the global pandemic has fundamentally changed the way U.S. companies do business:
Companies are making innovation a priority. There are so many examples in recent months of companies trying innovative new strategies. There are the local distilleries that shifted to making hand sanitizer, the fitness studios that developed online classes, the grocery stores that expanded into grocery and hot meal pickup/delivery, and scores of other businesses that are getting creative during unexpected and unprecedented times. Companies had to learn — or revisit — how to be adaptable, nimble and innovative.
At Richmond Financial Services, innovation is part of our company’s DNA. We’re the payment processing innovators for the heating fuels industry. We are leading oil and propane payment strategists, well-positioned to deliver our energy clients next-generation solutions. We’re constantly searching for ways to help our clients adapt and succeed in changing times and over the long term. We provide unmatched payment innovation that delivers significant savings to our clients.
Businesses are re-focusing on customer needs. Whether a company is B2B or B2C, their customers have been affected by COVID-19 at least to some degree. In many cases, what’s important to a company’s customers has changed. Now, more than ever, a human touch, and qualities like empathy, authenticity and emotional intelligence are vital. The customer experience — and customer service — has never been more important.
At Richmond Financial Services, we’ve always had a laser-sharp focus on our customers’ needs. We know our customers are looking to save money, and we deliver. It’s that simple. We help our customers enjoy perpetual processing savings, fast and easy. We help them gain data portability and control and position them for a bright future. Get to know more about us on our website: https://www.richmondfs.com/. Or give us a call: (617) 843-5700.
